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Frequently Asked Questions

FAQs about stainless steel sheets, or contact us for assistance.

FAQs Table of Contents

Ask us anything. At any time

FAQs About Orders

We don’t have MOQ. We treat every order with heart. If you are scheduling to place a trial order, pls feel free to contact us and we can meet your requirements.

Generally it is 5-15 days if the raw materials are in stock. Or it is 10-20 days if the goods are not in stock. It depends.

The delivery time normally within 7-15 working days,we can supply about 300,000 tons every month.

We can send you a simple costing form for your options to finalize the cost.

Yes, we offer you different contract terms such as FOB, CIF, DDU, DDP, etc. Or contact us for a consultation.

T/T, L/C at sight, DP at sight, cash remittance, bank transfer, etc.

Our HOTIGOLD is located in the Pearl River Delta region with developed transportation and is close to Shunde Port, Guangzhou Port and Shenzhen Port.

Yes, we export stainless steel sheet goods by LCL every month. Our sturdy packaging ensures no damage during shipping.

According to different shipping methods and products, we offer various packaging options, such as sea-resistant wood packaging, metal stand packaging, plastic packaging, etc. Learn more about packaging options.

FAQs About Product

You need to consider your actual usage scenario. For example, for outdoor use, if the environment is harsh, you usually need a decorative stainless steel sheet of 304 material. If it is going to be used indoors, a stainless steel sheet with rich finishes may be required. Please contact us for details.

You need to consider the usage environment and cost budget. For harsh environments such as coastal areas, it is best to use stainless steel 316 material. Of course, this material is more expensive than 201 stainless steel, but it will have a long life expectancy. For indoor applications, 304 stainless steel is sufficient. It is also cost effective.

We usually supply stainless steel 201, stainless steel 304, stainless steel 316 to stainless steel 430, etc. The above materials are the most customized by customers. Of course, if you need, you can contact us to choose other stainless steel series materials.

Usually the material cost from high to low is stainless steel 430, stainless steel 316, stainless steel 304, stainless steel 201.

Yes, our technicians can design and produce stainless steel sheets according to your requirements.

Yes, we can produce stainless steel sheet products according to the relevant process parameters provided by you. However, we will check your parameters first and may modify some details that may not be possible in production.

Yes, the HOTIGOLD advantage is in custom stainless steel sheets. The vast majority of our products are custom made.

Usually, it takes 1-3 days for us to produce samples, if it is urgent, you can contact us for a solution.

Yes, our samples are free. And every year, we will provide more than 100 free samples for different customers, and expand business together with customers.

Yes, we can customize packaging according to your requirements. The main packaging cost is within the budget. If the cost of custom packaging exceeds the budget, we will communicate with you in advance before proceeding.

HOTIGOLD strictly implements the ISO 9001 product quality system. Before delivery, we will conduct product quality inspection, and take photos and record videos. We will send product pictures and videos to you, and you can also inspect the goods online. Supervise with you.

We can send you product catalog photo albums. However, the vast majority of our products are custom made. This way, we don't have a price list. Of course, if you need, we can provide you with some standard commodity prices for reference.

FAQs About Custom

No, there is no extra charge for customization. We are working hard to make your project a success and win together.

Yes, we can make your logo by silk screen, laser engraving, printing, etc. At the same time we provide OEM&ODM service.

We can provide custom size cut in stainless steel sheet. This one is free.

Yes. The surface color of stainless steel sheet products can be customized.

Usually, custom stainless steel sheet requires you to provide the thickness, surface color, finish, length and width, material grade, etc. of the custom sheet.

HOTIGOLD is mainly engaged in customized stainless steel sheet and stainless steel trim. You can learn about our products.

FAQs About Customer Service

You can schedule an online factory audit. We will show you around our factory. It is also possible to arrange a third-party agency to inspect the factory, or to visit our factory in person.

Yes, you can schedule with us and visit us. We very much welcome customers to visit our factory and discuss business with us.

We can recommend a local broker to help you. We also provide professional customer service personnel to assist you with your order, we provide 24/7 customer service, and we can also DDP terminology for your warehouse.

For sure. We'd love to help. We usually suggest the customers ship FCL cargos. Considering the cost-saving and the safety of goods. Sometimes, if the clients can only buy half the container, we will help consolidate the container.

European, South American and North American markets. We mainly focus on OEM&ODM services. Our cooperative brands include OTIS, KONE, THYSSENKRUPP, FUJITEC, TOSHIBA, HIDAYATH, ASGE, SASCO, etc.

HOTIGOLD adheres to the spirit of commercial contracts and will not disclose everything about your products. Before we formally cooperate, both parties can sign an NDA agreement.

Usually 30-50% deposit, then pay the balance before shipment.